South East Asia and Oceania

Indonesia
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RegistryE Shop

RegistryE Shop is a trusted online platform for buying a wide range of luxury products. Giving more from the world of luxury, in terms of products luxury knowledge, recommendation, personal services and a new ways to experience luxury; RegistryE Shop is an online luxury specialist reseller, hosting specially curated luxury product.


COLLECTING DATA

During registration and ordering process, we may collect some your valid identification data to meet the requirements for purchasing goods and for delivering products, we hold your information data for the purpose of administering your account, fullfilling orders and marketing.


We may collect some or all of the following information, such as:

  • Your name and address.
  • Your contact telephone numbers (to enable us to contact you in the event of a query).
  • Your e-mail address.
  • Your card details, for credit / debit card purchases.
  • Other information to customer surveys and/or offers.

RegistryE Shop has the right to withdraw the goods if you cannot provide valid identification.


PLACING ORDER

During these extraordinary times, our website and Customer Service team remain open and ready to assist you.

You can continue to browse our collection and purchase online, 24 hours a day, seven days a week at RegistryE Shop.

To place an order, simply click on the ADD TO SHOPPING CART tab to place a product in your shopping cart, and then follow the directions through the check-out process to complete your order.

Please read our terms and conditions carefully before placing an order.

Should you have any questions regarding an online order, our customer service team will gladly assist you by calling at +62 21 2263 8050, from Monday to Friday from 9:00 AM to 7:00 PM (Jakarta time), or

by email at customerservice@registrye-shop.com.


VOUCHER

A voucher is a RegistryE Shop special promotion campaign.

It is a written code that offers a specific discount to offset your purchases and is occasionally and restricted to its terms & conditions and an expiry date.


OFFLINE PRIVATE VIEWING

An 'Offline Private Viewing' offers an exclusive option for shoppers to view a desired item.

Simply clicking chat button and submit your request to us.

Our Relationship Manager will contact you within 1 business day to arrange a date/time for your viewing session.


PAYMENT

RegistryE Shop accepts the following issued major credit cards, debit cards, bank transfer, down payment & installment payment plans from selected banks.

RegistryE Shop partners with PT Midtrans Veritas Indonesia ("Midtrans") to ensure that online shopping is safe, your debit / credit card details will be encrypted to prevent the possibility of someone reading it when it is sent over the internet.

An express checkout makes shopping easier by allowing you to save your credit/debit card details into your account and using it for your purchases. The login prompt is a security measure to protect your saved card from any unauthorized transactions.


SHIPPING & DELIVERY

Orders placed on RegistryE Shop may only be delivered to address within Indonesia.

We guarantee that delivery within Jakarta will take no more than 2 days, within Java a maximum 5 working days and others maximum 14 days.

Order placed on weekends and public holidays will be processed and shipped on the following business day.

For delivery service, orders are delivered Monday through Friday. Weekend and public holiday delivery is not available.

RegistryE Shop will involve a third party provider to perform the delivery of goods such as RPX, Si Cepat, DHL, UPS, to delivery from Jakarta to Surabaya, Makassar, Medan, Pontianak, Balikpapan, Bandung, Denpasar, Malang, Semarang, Solo, Jogjakarta & all cities in Indonesia.

For orders requiring signature on delivery, we will still collect the signature sticker upon receipt.

We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can receive your order at the specified shipping address and date.

All purchase are insured againts theft and accidental damage whilst in transit from authorized seller to your shipping address.

If you fail to receive the shipment of the goods sent to you, during the time of delivery, or if we are unable to deliver at the specified time due to your failure to provide sufficient and appropriate instructions, then the item will be considered sent to you and all risks and responsibilities related to the item will be submitted to you. Any storage, insurance and fees or other costs that we incur as a result of the inability to deliver due to your failure will be your responsibility. RegistryE Shop is not responsible for you for any losses, liabilities, costs, damage, costs or expenses arising from late delivery unless it is proven that the delivery delay is caused by the wrong vendor and / or RegistryE Shop butler.

Based on your total purchase cost, respective shipping fee (if we send out of Jakarta) will be added on the final cost reflected will be your final payment.


TRACK THE ORDER

You will receive a confirmation email from us with the details of your order. This email also indicates that your order has been received in our system and processed before it is being prepared & shipped to you.

You will receive an email from us when your item has been shipped. Simply click on the link in the email and you will automatically be directed to my account - orders.

Should you have any questions regarding your order, you can contact our customer service team by phone at +62 21 2263 8050, Monday to Friday from 9:00 am to 07:00 pm (Jakarta time), or by email at customerservice@registrye-shop.com.


SALES TAX

The prices of products displayed at RegistryE Shop are all originals and indicated in local currency (Indonesian Rupiah), inclusive of the respective local taxes and shipping costs if it send out of Jakarta.

All prices listed for goods, shipping or services are subject to change without prior notice. The total price will be displayed when you place an order at the check-out process.


INTERNET SYSTEM

We are not responsible for any delays, failures, errors or omissions or loss of information sent, viruses or other contamination or damaging property sent to the customer's computer system through our Website.

We have taken all reasonable steps to prevent Internet fraud and ensure data collected from you is stored safely as possible. However, we cannot be held liable in the event of an improbable breach on our secure computer server or from a third party.


PACKING

RegistryE Shop orders will arrive in a customized RegistryE Shop box with an accompanying warranty card which will be sent with every product purchase.

All our black exclusive packaging will be a complimentary exclusive hand-wrapped signature gift box with every home delivery order.


GUARANTEE

RegistryE Shop guarantees all product sold through our website to be 100% genuine.

The products will be delivered in the original box directly from our authorized seller and will include all papers including warranty card/book.


CANCELLED ORDER

Our items marked as non refundable and non exchangable.

Once the delivery process has been unitialed and a tracking number has been issued, orders may no longer be modified or cancelled.

We regret to inform that we are unable to cancel your order once it has been placed and comfirmed, this includes not being able to change the delivery address.

Therefore, before you process your order and payment, do check-to ensure that everything is in order & to your satisfaction.


RETURN POLICY

All our products go through quality control before shipping.

You may not return your items purchased online / exchanged.

Contact our Customer Service by calling +62 21 2263 8050 or

email customerservice@registrye-shop.com , providing us your name, address, contact phone, order number, email address, we will send you an email acknowledging receipt of your withdrawal request. (Steps to making a return from outhouse).

Returns & Exhange will only be accepted if your order is damaged in transit or you have received the incorrect product.

In case your order is damaged in transit or you have received the wrong product, you may return them in exactly the way in which they were received (wrong product, unworn, with original packaging and the barcode tag must not be tampered with) including the original product packaging, manufacture’s containers, documentation, warranty card, manual & all accesories. All packaging must be unmarked and not defaced in any manner.

Place it in a shipping box with the completed return form and receipt.

Please ensure the box is securely closed prior to attaching the shipping label.

For shipping outside the city, the shipment must be pre-paid and should be fully insured.

Customer service will arrange a courier to collect the parcel or deliver the package to us

All returned item will be reviewed by RegistryE Shop. item should also match the written or photographic documentation of the item’s condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable, customer may be charged with a fee.

If no after-sale application is made within 2 days, the order will automatically become completed. At this time, we will no longer accept your return application.

Large, fragile, and other goods that are not easy to transport, and will not be returned without quality issues.


REFUND

Faulty Items

Should you receive an item that is faulty, please follow the return process and contact us immediately by emailing our customer service at customerservice@registrye-shop.com for assistance in processing your faulty.

For refund methods to consumer accounts, please inform your bank account details to Registrye Shop Customer Service:

Telepon  : 021-2263 8050

Email      : customerservice@registrye-shop.com

Live chat : www.registrye-shop.com


Please send a photo, copy of proof of delivery and an airway bill


Payment Method
(when placing orders)
Refund Method
Processing Time
(after verification)
Credit Card
Credit Card Balance
7-14 working days
Bank Transfer/Virtual Account
Customer Accounts
3-5 working days